CUSTOMER SERVICE

PSD2 IS A NEW EUROPEAN LAW INTRODUCED TO MAKE ONLINE PAYMENTS MORE SECURE. IT WILL IMPACT CUSTOMERS IN THE EUROPEAN ECONOMIC AREA (EEA) AND CUSTOMERS USING EU BANK ACCOUNTS. WHEN YOU PLACE AN ORDER ONLINE USING A CARD PAYMENT, YOUR BANK MAY ASK YOU TO CONFIRM YOUR IDENTITY THROUGH 3D SECURE AUTHENTICATION. WHAT ARE THE PAYMENT STEPS WHEN I PLACE AN ORDER? WHEN YOU PLACE AN ORDER WITHIN EUROPE, YOU MAY BE DIRECTED TO A 3D SECURE AUTHENTICATION BY YOUR BANK. THERE ARE MANY WAYS TO AUTHENTICATE ONLINE PAYMENTS AND YOU COULD BE ASKED TO CONFIRM YOUR IDENTITY THROUGH SMS, EMAIL, OR TOUCHID. ONCE YOUR PAYMENT IS AUTHENTICATED AND THE ORDER HAS BEEN PLACED, YOU’LL RETURN TO THE CONFIRMATION PAGE. AS SOON AS YOUR ORDER HAS BEEN CONFIRMED, YOU’LL RECEIVE AN EMAIL. HOW WILL MY BANK CONFIRM MY IDENTITY? GET IN CONTACT WITH YOUR BANK TO UNDERSTAND THEIR 3D SECURE AUTHENTICATION PROCESS. MAKE SURE THEY HAVE THE CORRECT CONTACT DETAILS FOR YOU JUST IN CASE THEY USE SMS OR EMAIL FOR AUTHENTICATION. IF I'M UNABLE TO PLACE AN ORDER, WHAT SHOULD I DO? IF SOMETHING DIDN'T GO QUITE RIGHT, YOU MAY CONTACT OUR CUSTOMER SERVICE TEAM. I HAVE SOME MORE QUESTIONS ABOUT PAYMENT: WHO SHOULD I CONTACT? OUR CUSTOMER SERVICE ADVISORS ARE HAPPY TO ANSWER ANY ADDITIONAL QUESTIONS YOU MAY HAVE.

BEFORE PROCEEDING TO THE CHECKOUT YOU SHOULD LOGIN USING YOUR CREDENTIALS, OTHERWISE YOU CAN REGISTER AND CREATE AN ACCOUNT.

YES. IN ORDER TO SEE YOUR ORDERS, YOU SHOULD SIGN IN TO THE SITE AND GO TO ACCOUNT, AND CLICK ON THE 'ORDERS' SECTION.

FOR MORE INFORMATION, PLEASE VISIT OUR PRIVACY POLICY SECTION.

ALL ONLINE CREDIT CARD TRANSACTIONS PERFORMED ON THIS SITE ARE SECURED PAYMENTS. FOR MORE INFORMATION, PLEASE VISIT OUR TERMS AND CONDITIONS.

EUROPEAN UNION COUNTRIES SHIPPING COSTS: €15 COUNTRIES INCLUDED: AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN. NORTHERN EUROPE AND AMERICAS SHIPPING COSTS: €19 COUNTRIES INCLUDED: CANADA, CYPRUS, IRELAND, JERSEY, MALTA, MEXICO, UNITED KINGDOM, UNITED STATES, CROATIA, FINLAND, NORWAY, SWEDEN, SWITZERLAND. APAC SHIPPING COSTS: €24 COUNTRIES INCLUDED: ALBANIA, AUSTRALIA, AZERBAIJAN, BAHRAIN, BRUNEI, BRUNEI DARUSSALAM, CAMBODIA, CANARY ISLANDS, CHINA MAINLAND, HONG KONG SAR, ICELAND, INDIA, INDONESIA, JAPAN, JORDAN, KOREA,REPUBLIC OF, KUWAIT, MACAU SAR, MALAYSIA, NEW ZEALAND, OMAN, PHILIPPINES, QATAR, RUSSIA, RUSSIAN FEDERATION, SAUDI ARABIA, SERBIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN REGION, THAILAND, TURKEY, UKRAINE, UNITED ARAB EMIRATES, VIETNAM. ROW (REST OF THE WORLD) SHIPPING COSTS: €49 COUNTRIES INCLUDED: BERMUDA, CHILE, COLOMBIA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GEORGIA, GHANA, ISRAEL, KAZAKHSTAN, LAO PEOPLE'S DEMOCRATIC REP, LEBANON, MARSHALL ISLANDS, MARTINIQUE, MAURITIUS, MOROCCO, PARAGUAY, PERU, PUERTO RICO, REUNION, SENEGAL, TRINIDAD AND TOBAGO, ANGOLA.

WE OFFER DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG SAR, CANADA, CHINA MAINLAND, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN REGION, THAILAND, UNITED ARAB EMIRATES AND THE UNITED STATES ARE INCLUDED. SHIPMENTS TO DDU (DELIVERY DUTIES UNPAID) COUNTRIES MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY PA.

- CREDIT CARDS (WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS, DINERS, DISCOVER, JCB AND UNION PAY); - PAYPAL (TO REGISTER A PAYPAL ACCOUNT, PLEASE VISIT THEIR WEBSITE AT PAYPAL.COM); - ALI PAY FOR CHINA MAINLAND, HONG KONG SAR, MACAO SAR AND TAIWAN REGION; - SOFORT FOR GERMANY, BELGIUM, AUSTRIA AND SWITZERLAND; - IDEAL FOR NETHERLANDS.

AFTER THE AUTHORISATION, A TRANSACTION CAN STILL FAIL. IF THE TRANSACTION FAILS AFTER AUTHORISATION THE FUNDS WILL STILL BE RESERVED ON YOUR BANK ACCOUNT. ALTHOUGH THEY HAVE NOT BEEN DEBITED, THEY MAY APPEAR TO HAVE BEEN COLLECTED. PLEASE NOTE THAT AFTER AUTHORISATION THE RESERVE CAN LAST UP TO 30 WORKING DAYS BEFORE IT IS LIFTED. THIS MAY CHANGE DEPENDING ON BANKS AND CREDIT PROVIDERS. THE REASONS FOR SUCH FAILURE MAY SIMPLY BE: - THE CARD LIMIT HAS BEEN REACHED - THE CARD INFORMATION ENTERED IS WRONG - THE CARD REACHED THE MAXIMUM NUMBER OF CHARGES ALLOWED IN A PERIOD - THE BILLING ADDRESS DOES NOT MATCH WITH THE CARDHOLDER DETAILS - THE CARD DOES NOT ALLOW INTERNATIONAL TRANSACTIONS - THE CARD DOES NOT ALLOW ONLINE TRANSACTIONS - DEPENDING ON THE COUNTRY IN WHICH YOU ARE LOCATED YOU MIGHT HAVE TO CALL YOUR BANK TO AUTHORIZE YOUR CREDIT CARD FOR ONLINE, CROSS-BORDER OR OVERSEAS TRANSACTIONS. IN OTHER CASES THE REASONS ARE LESS OBVIOUS AND MAY RELATE TO THE EVER INCREASING FRAUD PREVENTION AND OTHER SECURITY MEASURES IMPLEMENTED BY CREDIT CARD COMPANIES TO PROTECT THE CARDHOLDER AGAINST CARD ABUSE.

PAYMENTS AS WELL AS REFUNDS FOR SHIPMENTS ARE ALL INVOICED IN EURO (EUR).

WE OFFER A FREE COLLECTION SERVICE TO ALL CUSTOMERS FOR PRODUCT(S) YOU WISH TO RETURN EXCEPT IN RELATION TO CERTAIN TYPES OF PRODUCTS AS SET OUT IN THE RETURNS POLICY. YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER TO RETURN THE PRODUCT TO US. WE STRONGLY RECOMMEND THAT YOU BOOK YOUR FREE RETURNS PICK-UP WITHIN 7 DAYS OF RECEIVING YOUR ORDER TO ENSURE THAT IT ARRIVES BACK IN TIME. TO BOOK A FREE RETURN PICK-UP: - SIGN IN TO THE SITE AND GO TO MY ACCOUNT; - UNDER 'ORDERS' CLICK ON THE 'BOOK A RETURN COLLECTION' LINK NEXT TO THE ORDER YOU WANT TO RETURN; - SELECT THE PRODUCTS YOU WOULD LIKE TO RETURN AND FOLLOW THE STEPS TO SCHEDULE A PICK-UP TIME AND ADDRESS. WE WILL E-MAIL YOU WITH YOUR RETURNS MERCHANDISE AUTHORISATION (RMA) NUMBER, CONFIRMATION OF YOUR COLLECTION TIME AND ADDRESS, A BOOKING REFERENCE NUMBER AND RETURNS DOCUMENTS. PRINT OUT THE AIR WAYBILL (AWB) AND ATTACH IT TO THE OUTSIDE OF THE PARCEL. THERE WILL ALSO BE A COPY TO GIVE TO THE COURIER. DO NOT SEAL YOUR PACKAGE UNTIL THE DRIVER HAS CHECKED THE CONTENTS. SHOULD YOU HAVE ANY DOUBT, DO NOT HESITATE TO CONTACT US AT INFO@BARELLIATELIER.COM

ONCE THE RETURN HAS BEEN RECEIVED AT OUR WAREHOUSE AND ACCEPTED BY THE QUALITY AND CONTROL TEAM, THE REFUND WILL BE PROCESSED VIA THE ORIGINAL PAYMENT METHOD. THE REFUND INCLUDES THE FULL PRICE FOR THE PRODUCT(S) BUT NOT THE DELIVERY CHARGES.

A PRE-ORDER IS THE RESERVATION OF AN ITEM THAT IS NOT YET AVAILABLE FOR SALE, BUT WILL BE SOON. PRE-ORDER ITEMS ARE SHIPPED UPON THE ARRIVAL OF THE PRODUCTS IN THE WAREHOUSE WITHIN THE TIME THAT IS STATED ON THE ITEM’S PURCHASE PAGE. IN PRE-ORDER PURCHASES CREDIT CARDS ARE DEBITED AT THE MOMENT THE ORDER IS PLACED. REGARDING ORDER WITH AVAILABLE ITEMS AND PRE-ORDERABLE ITEMS, SHIPMENT WILL HAPPEN IN 2 DIFFERENT PHASES: AVAILABLE MERCHANDISE WILL BE SHIPPED WITH STANDARD SHIPPING METHODS. PRE-ORDERABLE ITEMS WILL BE SHIPPED RIGHT AFTER ITEMS ARE AVAILABLE IN STOCK.

NO, THE SHIPPING ADDRESS CANNOT BE MODIFIED. FOR ANY DOUBTS, PLEASE CONTACT US AT INFO@BARELLIATELIER.COM

WHEN THE ORDER WILL BE TENDERED TO THE COURIER, YOU WILL RECEIVE AN EMAIL FROM DHL PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, YOU MAY VISIT DHL OFFICIAL WEBSITE HTTP://WWW.DHL.COM/EN.HTML AND INSERT THE GIVEN AWB NUMBER IN THE SPECIFIC AREA “TRACK YOUR SHIPMENT”.

CLICK ON ‘SIZING GUIDE’ ON EACH ITEM’S PAGE TO VIEW OUR CONVERSION CHART. WE ALSO PROVIDE MODEL MEASUREMENTS. FOR MORE INFORMATION, DO NOT HESITATE TO CONTACT US AT INFO@BARELLIATELIER.COM

©2019 BARELLI ATELIER. ALL RIGHTS RESERVED. A FASHION & INTERIOR DESIGN MAJOR , JON BARELLI STARTED BARELLI ATELIER IN 2019. BARELLI ATELIER STEMS FROM AMERICAN CULTURE AND SUBCULTURES. IT MERGES AN APPRECIATION FOR SARTORIAL CODES AND A JOY FOR FABRIC WITH A PROCLIVITY FOR USING CLOTHING AS IDENTITY TROPES AND CULTURAL SIGNIFIERS. BARELLI ATELIER IS ESSENTIALLY A LUXURY LIFESTYLE STREETWEAR BRAND WITH NO FUTURE PLANS OF SLOWING DOWN RATHER EARNING ITS SPOT AS ONE OF THE TOP LUXURY STREETWEAR BRANDS IN THE FASHION INDUSTRY.

WWW.BARELLIATELIER.COM DELIVERS PARCELS ALL OVER THE WORLD VIA DHL EXPRESS, FEDEX OR UPS. ALL ORDERS ARE PROCESSED WITHIN 1 WORKING DAY. HOWEVER, DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. BARELLIATELIER.COM WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF BARELLI ATELIER. ALL SHIPMENTS ARE ACCOMPANIED WITH AN OFFICIAL INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN USD. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS. ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. ONCE YOU RECEIVE YOUR PARCEL, YOU CAN ASK FOR THE RETURN OR EXCHANGE WITHIN 14 DAYS YOU (OR SOMEONE YOU NOMINATE, OTHER THAN A CARRIER) RECEIVED THE GOODS.

PLEASE NOTE THAT IN CASE THAT, FOR ANY REASON, CUSTOMER REFUSES THE DELIVERY OF THE PARCEL, SHIPPING COSTS AND IMPORT DUTY FEES RELATED TO THE AUTOMATIC RETURN OF THE PARCEL TO THE SENDER WILL BE CHARGED TO THE CUSTOMER. THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL AMOUNT OF THE ORDER TO BE REFUNDED. BARELLIATELIER.COM OFFERS DDP (DELIVERY DUTIES PAID) SHIPPING TO A FEW SELECTED COUNTRIES. THIS MEANS TAXES, CUSTOM FEES AND IMPORT FEES FOR EUROPEAN UNION COUNTRIES, NEW EUROPE, SWITZERLAND, JAPAN, SOUTH KOREA, HONG KONG SAR, CANADA, CHINA MAINLAND, SINGAPORE, AUSTRALIA, BAHRAIN, TAIWAN REGION, THAILAND, TURKEY, UNITED ARAB EMIRATES AND THE UNITED STATES ARE INCLUDED. SHIPMENTS TO DDU (DELIVERY DUTIES UNPAID) COUNTRIES MAY BE SUBJECT TO CUSTOM FEES, IMPORT FEES AND TAXES, THESE ARE THE SOLE RESPONSIBILITY OF THE CLIENT AND WILL NOT BE REIMBURSED BY BARELLI ATELIER. DEPENDING ON THE SHIPPING SERVICE SELECTED, ORDERS PLACED ON PALM ANGELS CAN BE DELIVERED ANY DAY OF THE WEEK. SHIPPING COSTS MAY VARY DEPENDING ON THE SERVICE SELECTED, THE SHIPPING ADDRESS AND WHERE THE PRODUCTS ARE SHIPPED FROM. EXPRESS AND STANDARD SHIPPING ARE AVAILABLE IN THE COUNTRIES AND BY THE METHODS INDICATED BELOW. ALL SHIPPING OPTIONS AVAILABLE FOR YOUR ORDER AND DESTINATION WILL BE SHOWN AT CHECKOUT. EUROPEAN UNION COUNTRIES EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, CYPRUS, CROATIA, DENMARK, ESTONIA, FRANCE, FINLAND, GERMANY, GREECE, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, MALTA, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN. STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (FREE SERVICE): AUSTRIA, BELGIUM, BULGARIA, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HUNGARY, LATVIA, NETHERLANDS, PORTUGAL, ROMANIA, SLOVENIA, SPAIN, SWEDEN. UNITED KINGDOM ONLY EXPRESS SHIPPING AVAILABLE (PAID SERVICE) REST OF EUROPE EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): ALBANIA, CANARY ISLANDS, ICELAND, IRELAND, JERSEY, NORWAY, SWITZERLAND, RUSSIAN FEDERATION, SERBIA, TURKEY, UKRAINE. STANDARD SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (FREE SERVICE): IRELAND, NORWAY, SWITZERLAND. UNITED STATES OF AMERICA EXPRESS SHIPPING AVAILABLE (PAID SERVICE). STANDARD SHIPPING AVAILABLE (FREE SERVICE). CANADA AND MEXICO ONLY EXPRESS SHIPPING AVAILABLE (PAID SERVICE). MAINLAND CHINA AND APAC EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): AUSTRALIA, AZERBAIJAN, BRUNEI DARUSSALAM, CAMBODIA, CHINA MAINLAND, HONG KONG SAR, INDIA, INDONESIA, JAPAN, JORDAN, KOREA, MACAU SAR, MALAYSIA, NEW ZEALAND, OMAN, PHILIPPINES, SINGAPORE, SOUTH KOREA, TAIWAN REGION, THAILAND, VIETNAM MIDDLE EAST EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): BAHRAIN, KUWAIT, QATAR, SAUDI ARABIA, UNITED ARAB EMIRATES. ROW EXPRESS SHIPPING AVAILABLE IN THE FOLLOWING COUNTRIES (PAID SERVICE): BERMUDA, CHILE, COLOMBIA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GEORGIA, GHANA, ISRAEL, KAZAKHSTAN, LAO PEOPLE'S DEMOCRATIC REP, LEBANON, MARSHALL ISLANDS, MARTINIQUE, MAURITIUS, MOROCCO, PARAGUAY, PERU, PUERTO RICO, REUNION, SENEGAL, TRINIDAD AND TOBAGO, ANGOLA. SHIPMENT TRACKING WHEN THE ORDER WILL BE TENDERED TO THE COURIER, CUSTOMERS RECEIVE AN EMAIL FROM THE COURIER PROVIDING THE TRACKING NUMBER (AWB) RELATED TO THE ORDER. TO MONITOR THE STATUS OF YOUR ORDER, CUSTOMERS MAY VISIT THE COURIER WEBSITE AND INSERT THE AWB NUMBER IN THE “TRACK YOUR SHIPMENT” AREA”.

WWW.BARELLIATELIER.COM PROCESSES ORDERS IN THE UNITED STATES FROM MONDAY TO FRIDAY. WWW.BARELLIATELIER.COM PROCESSES ORDERS WITHIN 48 HOURS OF THE ORDER’S PLACEMENT, OR THE NEXT AVAILABLE WORKING DAY. ORDERS PLACED FROM FRIDAY TO SUNDAY, OR HOLIDAY WILL BE PROCESSED THE FOLLOWING BUSINESS DAY. WWW.BARELLIATELIER.COM CANNOT BE ACCOUNTABLE FOR CARRIER DELAYS OR DELAYS CAUSED BY HOLIDAYS, METEOROLOGICAL CONDITIONS, CUSTOMS INSPECTIONS AND OTHER CIRCUMSTANCES THAT ARE IRRELEVANT TO BARELLIATELIER.COM'S CONTROL. ONCE SHIPPED, ARRIVAL TIME OF PACKAGES MAY VARY FROM COUNTRY TO COUNTRY. DELIVERY FOR SHIPMENTS ADDRESSED TO: ITALY: APPROXIMATELY 1-2 WORKING DAYS (EXCLUDING THE ITALIAN ISLANDS WHICH MAY TAKE 2-3 WORKING DAYS). EUROPEAN UNION: APPROXIMATELY 2-3 WORKING DAYS. REST OF THE WORLD: APPROXIMATELY 4-5 WORKING DAYS.

FOR ANY REASON, CUSTOMERS CAN RETURN THE ORDER, ENTIRELY OR PARTIALLY. BARELLIATELIER.COM REFUNDS WITHIN 14 DAYS FROM THE RECEIPT OF THE MERCHANDISE (EXCLUDES CERTAIN BEAUTY PRODUCTS CONTAINING HAZARDOUS OR FLAMMABLE MATERIALS, LIKE FRAGRANCES AND AEROSOLS). ITEMS MUST BE RETURNED IN THE SAME ORIGINAL CONDITIONS, NEATLY PACKED AND WITH THE RETURN TAG STILL ATTACHED. PLEASE NOTE THAT “HOMEWARE” CERAMICS MUST BE RETURNED CAREFULLY PACKED USING THE SAME MATERIALS RECEIVED IN THE PACKAGE. IT IS IMPORTANT TO COMPLETELY FILL EMPTY SPACE WITHIN THE BOX TO AVOID CONTENTS MOVING DURING TRANSIT. BARELLIATELIER.COM RESERVES THE RIGHT TO REFUSE RETURNS THAT HAVE NOT BEEN PROPERLY PACKED OR PACKED WITH DIFFERENT MATERIALS THAN THE ORIGINAL ONES. PLEASE NOTE THAT CUSTOMIZED ITEMS CANNOT BE RETURNED. CUSTOMERS ARE RESPONSIBLE FOR ENSURING THAT THE CUSTOMIZATION DETAILS ARE CORRECT. NO CANCELLATION NOR ALTERATION MAY BE MADE ONCE A CUSTOMIZED ORDER HAS BEEN PLACED. IT IS NOT POSSIBLE TO REQUEST CUSTOMIZATION FOR ITEMS AFTER AN ORDER HAS BEEN PLACED OR DELIVERED. IF YOU PURCHASED PRODUCTS AT ONE OF OUR AUTHORISED RESELLERS, PLEASE GET IN TOUCH WITH THEM, AS THEY HAVE THEIR OWN RETURN POLICIES. IT IS NOT POSSIBLE TO RETURN YOUR ITEMS TO OUR ONLINE STORE. T&C THE RETURNED ITEMS MUST BE SENT BACK IN THEIR ORIGINAL PACKAGING TOGETHER WITH ALL THE MATERIALS RECEIVED WITH THE ITEM/S (DUST BAGS, COVERS ETC.) AND SHOULD HAVE A COPY OF THE INVOICE INSIDE. THE ITEM/S MUST BE UNHARMED, UNWASHED, NOT WORN OR ALTERED AND MUST HAVE ALL ORIGINAL SECURITY SEALS STILL ATTACHED. WHEN TRYING ON SHOES, PLEASE BE MINDFUL NOT TO SCRATCH THE SOLES OR MARK THE SHOE BOX. BRIEFS, SWIMSUITS AND BIKINI BOTTOMS SHOULD BE TRIED ON OVER UNDERWEAR, WITHOUT REMOVING THE PROTECTIVE ADHESIVE STRIP OR THEY WILL NOT BE ACCEPTED. THIS IS FOR HYGIENE REASONS. WE WILL NOT ACCEPT ANY RETURNS THAT HAVE BEEN WORN OR ARE SOILED. THE PALM ANGELS PACKAGING MUST NOT BE USED AS THE EXTERNAL PARCEL FOR THE SHIPMENT. IF THE ITEM DOES NOT FIT THESE REQUIREMENTS THE ITEM WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO THE CUSTOMER AT THEIR OWN COST. PLEASE, BE AWARE THAT ALL “HOMEWARE” COLLECTION SETS MUST BE RETURNED AS A WHOLE AND THAT BED SETS ARE NOT RETURNABLE. ALL PRODUCTS ARE CHECKED AT THE WAREHOUSE FOR ANY FAULTS. HOWEVER, IF A CUSTOMER RECEIVES AN ITEM NOT IN THE ORIGINAL STATE PLEASE CONTACT INFO@BARELLIATELIER.COM GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE NOT OF SATISFACTORY QUALITY, FIT FOR PURPOSE OR AS DESCRIBED. PLEASE NOTE THAT ITEMS WHICH ARE DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR; BY ACCIDENT; OR THROUGH MISUSE WILL NOT BE CONSIDERED FAULTY. IF YOUR ITEM IS FAULTY WHEN YOU RECEIVE IT, YOU CAN RETURN IT FOR A REFUND WITHIN 14 DAYS FROM THE DATE YOU RECEIVED IT. “HOMEWARE” CERAMICS ARE HANDCRAFTED. ANY IMPERFECTION CHARACTERIZES THE UNIQUENESS OF THESE PIECES, WHICH HAVE BEEN HAND MADE BY ARTISANS AND WILL NOT BE CONSIDERED DEFECTS. HOWEVER, PALMANGELS.COM WILL EXAMINE EACH QUERY CONCERNING POSSIBLE CERAMICS’ DEFECTS BEFORE ACCEPTING OR REFUSING THEM. WE HAVE MADE EVERY EFFORT TO DISPLAY THE COLORS OF OUR PRODUCTS THAT APPEAR ON BARELLIATELIER.COM AS ACCURATELY AS POSSIBLE. HOWEVER, AS COMPUTER MONITORS, TABLETS AND MOBILE DEVICES VARY, WE CANNOT GUARANTEE THAT YOUR MONITOR'S DISPLAY OF A COLOR WILL BE COMPLETELY ACCURATE.

PLEASE REFER TO OUR RETURN POLICY WHICH FORMS AN INTEGRAL PART OF THESE TERMS AND CONDITIONS. RETURNED PRODUCTS MUST CONFORM TO OUR RETURNS POLICY BELOW. YOU HAVE A LEGAL OBLIGATION TO TAKE REASONABLE CARE OF THE PRODUCTS WHILE THEY ARE IN YOUR POSSESSION, AND YOU MUST RETURN THEM IN THE SAME CONDITION IN WHICH YOU RECEIVE THEM (EXCEPT TO THE EXTENT REASONABLY NECESSARY TO EXAMINE THEM). THIS INCLUDES THE FOLLOWING GUIDELINES: - PRODUCTS SHOULD BE RETURNED UNWORN (OTHER THAN TO TRY THEM ON), UNWASHED, UNDAMAGED AND UNUSED WITH THEIR ORIGINAL TAGS; - FOOTWEAR AND ACCESSORIES SHOULD BE RETURNED IN THE ORIGINAL BOXES PROVIDED AND INSIDE A PROTECTIVE SHIPPING BOX; - IF THE PRODUCT COMES WITH A SECURITY TAG THIS SHOULD BE LEFT ON; - HOSIERY SHOULD ONLY BE RETURNED IF IT IS UNOPENED AND IS IN ITS ORIGINAL PACKAGE; - AND LINGERIE AND SWIMWEAR MUST ONLY BE TRIED ON OVER YOUR OWN LINGERIE GARMENTS. IF YOU FAIL TO COMPLY WITH THE ABOVE OBLIGATIONS (INCLUDING THE CONDITIONS OF RETURN), WE MAY DEDUCT FROM THE REFUND AN AMOUNT TO REFLECT THE DIMINISHED VALUE OF THE PRODUCT(S) UP TO THE FULL PRICE OF THE PRODUCT(S). YOU CANNOT CANCEL A CONTRACT FOR THE SUPPLY OF ANY OF THE FOLLOWING PRODUCTS: ANY PRODUCTS THAT HAVE BEEN PERSONALIZED OR MADE TO YOUR OWN BESPOKE SPECIFICATIONS UNLESS SUCH PRODUCTS WERE DAMAGED OR FAULTY WHEN DELIVERED TO YOU OR HAVE BEEN INCORRECTLY DELIVERED (SEE RETURNS AND REFUNDS FOR CUSTOMIZED PRODUCTS BELOW FOR MORE INFORMATION); EARRINGS OF ANY TYPE INCLUDING COSTUME OR FINE JEWELRY (SEE RETURNS AND REFUNDS OF JEWELRY BELOW FOR MORE INFORMATION); AND ANY GARMENTS OR COSMETICS PRODUCTS THAT HAVE HAD A HYGIENE LABEL OR SEAL REMOVED OR BROKEN. RETURNS AND REFUNDS FOR CUSTOMIZED PRODUCTS DUE TO THE NATURE OF PERSONALIZED AND MONOGRAMMED PRODUCTS, RETURNS, CHANGES OR CANCELLATIONS ARE AT OUR DISCRETION. IN EXERCISING THIS DISCRETION, WE WILL HAVE REGARD TO THE LEVEL OF CUSTOMIZATION AND PERSONALIZATION AND ALSO RESERVE THE RIGHT TO OFFER A STORE CREDIT RATHER THAN A MONETARY REFUND. STORE CREDIT IS VALID FOR 6 MONTHS FROM THE DATE OF ISSUE. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. PLEASE NOTE, THAT PERSONALIZED AND/OR CUSTOMIZED PRODUCTS MAY HAVE A LONG LEAD IN TIME BEFORE SHIPPING, BUT PAYMENT WILL BE TAKEN AT THE TIME OF OR SHORTLY AFTER YOU SUBMIT YOUR ORDER AND IN ADVANCE OF SHIPPING. RETURNS AND REFUNDS FOR JEWELRY WE OPERATE A SPECIAL RETURNS POLICY FOR CERTAIN JEWELRY PRODUCTS DUE TO THEIR VALUE AND NATURE. ANY JEWELRY PRODUCTS WITH A VALUE OF [£X] OR MORE MUST BE RETURNED TO US WITHIN [7] DAYS OF DELIVERY, AND SHOULD BE RETURNED IN ITS ORIGINAL PACKAGING IN THE SAME CONDITION IN WHICH YOU RECEIVE THEM. PLEASE NOTE THAT IT MAY TAKE LONGER THAN NORMAL TO PROCESS REFUNDS FOR SUCH JEWELRY PRODUCTS DUE TO THEIR NATURE, AS WE ASSESS ANY DIMINISHED VALUE WHILST WITHIN YOUR CARE. RETURN PROCESS WE RECOMMEND THAT YOU RETURN PRODUCTS IN THEIR ORIGINAL PACKAGING TO ENSURE THE NECESSARY PROTECTION WHEN IN TRANSIT. INSTRUCTIONS FOR THE RETURN OF THE PRODUCT(S) WILL BE INCLUDED WITH THE DELIVERY PACKAGE. WHEN CANCELLING A PURCHASE AND RETURNING PRODUCTS TO US YOU HAVE TWO OPTIONS AVAILABLE TO YOU: 1. DEPENDING ON WHERE YOU LIVE, EXERCISE YOUR RIGHT TO CANCEL UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 (CCRS). IF YOU CHOOSE THIS OPTION YOU WILL BE REFUNDED THE FULL PRICE FOR THE PRODUCT(S) (SUBJECT TO OUR RETURNS POLICY) AND THE COST OF STANDARD DELIVERY BUT WILL BE LIABLE FOR THE ORGANISATION AND COST OF RETURNING THE PRODUCT(S) TO US. 2. USE OUR FREE RETURNS SERVICE. IF YOU CHOOSE THIS OPTION YOU CAN RETURN THE PRODUCTS(S) FOR FREE AND WILL BE REFUNDED THE FULL PRICE FOR THE PRODUCT(S) (SUBJECT TO OUR RETURNS POLICY) BUT NOT THE DELIVERY CHARGES. WE DESCRIBE THESE TWO OPTIONS IN MORE DETAIL BELOW. I. YOUR CANCELLATION RIGHT UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 (CCRS) EXCEPT IN RELATION TO CERTAIN TYPES OF PRODUCTS (AS SET OUT ABOVE), YOU MAY CANCEL A CONTRACT AT ANY TIME BEFORE YOUR ORDER IS DELIVERED AND UP TO 14 DAYS AFTERWARDS, BEGINNING ON THE DAY AFTER YOU RECEIVED THE PRODUCTS ("COOLING-OFF PERIOD"). TO CANCEL A CONTRACT, YOU MUST CLEARLY INFORM US, PREFERABLY: BY EMAIL AT INFO@BARELLIATELIER.COM IF YOU CANCEL AN ORDER (OR PART OF AN ORDER) DURING THE COOLING OFF PERIOD, YOU MUST RETURN THE PRODUCT(S) WITHIN 14 DAYS AFTER THE DAY ON WHICH YOU NOTIFY US OF THE CANCELLATION AND COMPLY WITH THE RETURNS POLICY. IF YOU CANCEL A CONTRACT BETWEEN US WITHIN THE 14 DAY COOLING-OFF PERIOD (SEE ABOVE), WE WILL PROCESS THE REFUND DUE TO YOU AS SOON AS POSSIBLE AND, IN ANY CASE WITHIN 14 DAYS AFTER THE DAY ON WHICH WE RECEIVE THE PRODUCT(S) BACK OR (II) IF EARLIER, THE DAY ON WHICH WE RECEIVE EVIDENCE THAT YOU HAVE RETURNED THE PRODUCT(S) TO OUR RETURNS ADDRESS. WE WILL REFUND THE PRICE OF THE PRODUCT(S) IN FULL (SUBJECT TO ANY DEDUCTION WE ARE ENTITLED TO MAKE DUE TO YOUR USE OF OR DAMAGE TO THE PRODUCT(S)), INCLUDING THE COST OF STANDARD DELIVERY. HOWEVER, WE WILL NOT REFUND YOUR COST OF RETURNING THE PRODUCT(S) TO US, AND YOU ARE RESPONSIBLE FOR THOSE COSTS. WE WILL REFUND ANY MONEY RECEIVED FROM YOU USING THE SAME METHOD ORIGINALLY USED BY YOU TO PAY FOR YOUR PURCHASE, UNLESS AGREED OTHERWISE. FREE RETURNS PICK UP WE OFFER A FREE COLLECTION SERVICE TO ALL CUSTOMERS FOR PRODUCT(S) YOU WISH TO RETURN EXCEPT IN RELATION TO CERTAIN TYPES OF PRODUCTS AS SET OUT IN THE RETURNS POLICY. YOU HAVE 14 DAYS FROM RECEIVING YOUR ORDER TO RETURN THE PRODUCT TO US. WE STRONGLY RECOMMEND THAT YOU BOOK YOUR FREE RETURNS PICK-UP WITHIN 7 DAYS OF RECEIVING YOUR ORDER TO ENSURE THAT IT ARRIVES BACK IN TIME. PLEASE NOTE THAT WE CAN ONLY COLLECT RETURNS FROM THE SAME COUNTRY TO WHICH YOUR ORDER WAS DELIVERED. TO BOOK A FREE RETURNS PICK-UP: - SIGN IN TO THE SITE AND GO TO MY ACCOUNT; - UNDER 'ORDERS' CLICK ON THE 'BOOK A RETURN COLLECTION' LINK NEXT TO THE ORDER YOU WANT TO RETURN; - SELECT THE PRODUCTS YOU WOULD LIKE TO RETURN AND FOLLOW THE STEPS TO SCHEDULE A PICK-UP TIME AND ADDRESS. WE WILL E-MAIL YOU WITH YOUR RETURNS MERCHANDISE AUTHORIZATION (RMA) NUMBER, CONFIRMATION OF YOUR COLLECTION TIME AND ADDRESS, A BOOKING REFERENCE NUMBER AND RETURNS DOCUMENTS. WHAT HAPPENS NEXT? PRINT OUT THE AIR WAYBILL (AWB) AND ATTACH IT TO THE OUTSIDE OF THE PARCEL. THERE WILL ALSO BE A COPY TO GIVE TO THE COURIER. PLEASE SAVE A COPY OF THE AWB FOR YOUR RECORDS. YOU CAN USE THIS TO TRACK YOUR RETURN SHIPMENT. IF YOU HAVE BEEN PROVIDED WITH A RETURNS INVOICE FOR CUSTOMS, PLEASE ENCLOSE ONE INSIDE THE PACKAGE AND ATTACH A SIGNED COPY ON THE OUTSIDE WITH THE AWB. DO NOT SEAL YOUR PACKAGE UNTIL THE DRIVER HAS CHECKED THE CONTENTS. PLEASE NOTE THAT YOU HAVE 30 DAYS TO CONTACT US UPON THE PICKUP OF YOUR RETURN TO ENSURE THAT WE HAVE ACKNOWLEDGED IT AND RECEIVED THE PRODUCT. IF YOU CONTACT US AFTER THIS 30 DAYS PERIOD, WE CANNOT GUARANTEE A REFUND. THE EXCHANGE OF PURCHASED PRODUCTS IS NOT ALLOWED. THEREFORE, PRODUCTS RECEIVED AFTER PURCHASE MAY ONLY BE RETURNED AND RESULT IN A REFUND OF THE PRICE PAID FOR THE PURCHASE UNDER THE CONDITIONS SET OUT IN THESE TERMS AND CONDITIONS.